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Anonymous's avatar
Anonymous
10 years ago
Solved

Ea server down? sims 4. help

When i launch sims 4, then after a while will be there a pop-up so ''Were sorry, an error has occurred''. And a description:

We are unable to connect to EA servers to activate The Sims 4 on this computer using your account. Please try again later.

  • Anonymous's avatar
    Anonymous
    10 years ago

    i was able to put my computers anti-virus on game mode and it worked for me. thank you 

3 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    @mellotime4230 

    Could you please try adding firewall/antivirus exception for ActivationUI.exe and doing a Clean Boot? The ActivationUI.exe file can be found in the following location in a default installation:

    Sims 4: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core

    Let us know how you get on!

  • Anonymous's avatar
    Anonymous
    10 years ago

    i was able to put my computers anti-virus on game mode and it worked for me. thank you 

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