Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

end user license agreement not responding

The license window for Sims 4 pops open but no agreement is shows and clicking on the window shifts the window to "not responding".
pc
Anonymous's avatar
Anonymous
10 years ago

Sorry, it still is not working it keeps showing (not responding)

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
10 years ago

@kmaddalena123 Hmmm. All those steps are pretty exhaustive, which would suggest that this is a (very very strange) account issue or a local PC one. 


Do you have a second PC that you can use to attempt to install the content? If so you can use this to if the issue is account related or not. If the issue persists then it would be account related, please contact support directly. 


If the issue is only on the initial system, can you double check that you've taken all the steps in Kristi's post? There is quite a lot of stuff there, and if any steps fail that might be telling as to the source of the issue. 

Thanks.

  • Anonymous's avatar
    Anonymous
    10 years ago

    my game is still not opening because of the end user license agreement. ☹️

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