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Anonymous's avatar
Anonymous
10 years ago
Solved

Error 0e6d1221:1df4e8dc:0000012d:912c9c10

Error 0e6d1221:1df4e8dc:0000012d:912c9c10

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

This error occurs everytime I try to start the game.

I've tried all the suggested solution:

- disable origin in game

- install origin beta

- assign the correct graphic card in a switchable option

- dowload the newest driver (amd radeon hd 6470M)

nothing at all.

I've always run the game without any problems.

I know that there are different topic on this issue, but I was invited to open a new one.

New solution?

PS my laptop is a hp pavillon g6 series

thanx

  • Anonymous's avatar
    Anonymous
    10 years ago

    Sorry if I reply to my last post, but I solved the problem of drivers and I don't know how to proceed now. The game still doesn't work.

    EDIT: searching by the internet I've found on "sims forum" brizbe95 that simply "repair the game" from origin. Right click on the sims game in origin and click repair game. 

    Anyway, thank you to everybody who help me. 

    Have a nice work and continue to support customers as you do. 

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