Error 0x000007b The Sims 4 - PLEASE HELP
Hi! Today I picked up my (pretty old, it runs on Windows 7) gaming laptop to play some Sims, haven’t played since October. Updated the game as it prompted (also bought the most recent expansion pack...
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@jdanieIsson The Update button works regardless of whether there's an actual update pending. If there isn't, Origin just checks the files and finishes in a minute or two, as you're seeing, so that's not indicative of an issue.
When you uninstalled and reinstalled the VC++ runtimes, did you specifically reinstall the 2015-2019 runtimes? Sims 4 uses those now, rather than the 2013 versions, although I think it may still use the 2010 versions. If you have a 64-bit OS, you'll need both the x86 and x64 runtimes for each year, and please download them directly from Microsoft.
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
It's also a good idea to uninstall and reinstall .NET 3.5. Hit Windows key-R, enter "appwiz.cpl" without quotes, and in the File Explorer window that appears, click "Turn Windows features on or off." On the list should be the "Microsoft .NET Framework 3.5" or similar, with the box next to it filled in. Click the box, let it uninstall, restart your computer, then repeat the process, except click the box to install. Restart before trying to play.
Please also let me know whether you see .NET 4.8 installed. It's compatible with Windows 7, and while Sims 4 didn't use to need it, maybe that's changed along with the updated VC++ runtimes.
If none of this helps, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
And just in case it's related, let me know what antivirus you run.
- @puzzlezaddict I don’t have access to my computer today, but I’ll try this out tomorrow! Please don’t forget about me until then, I’m so grateful that you’re taking your time to help me with this. You’re a hero!
I reinstalled both 2010 (which I later uninstalled I think), 2013, (2015 which got replaced by the following) and the 2015 - 2019 one directly from the redist-folder inside Sims. I run on 64, so I’ve installed both every time. Should I install them directly from Microsoft instead of the folder inside Sims?
I use Avast! Antivirus. I made both Origin and TS4 “exceptions” for the antivirus program, as well as their entire folders.@jdanieIsson Since you covered the required VC++ runtimes, it's fine to skip that step; we can always come back to it later if necessary. Try uninstalling and reinstalling .NET Framework 3.5, and if that alone doesn't help, try completely disabling Avast. It's often not enough to set exceptions anymore—some antivirus programs have extra "features" that keep blocking aspects of the game, and the fastest way to test is to get the antivirus out of the way entirely. As long as you don't do anything else aside from opening Origin and Sims 4 while Avast is disabled, you should be perfectly safe.
It may also help to run Origin and Sims 4 as an admin: right-click on the Origin shortcut and select "Run as administrator," then with Origin open, do the same for TS4_x64.exe.
If those steps don't help, I'd like to see a dxdiag. And just in case there are other releated errors, please also check the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.
For the past couple days, look for errors with a timestamp around when you've tried to launch Sims 4, or any errors that mention Sims 4 or Origin. For each one you see, click "view technical details," copy the information into a text file (Notepad is fine), and attach that file as well. The Reliability Monitor doesn't always update right away, so if you don't see any new errors after trying to open Sims 4, please check again in an hour or two.
And I won't forget about your thread, regardless of when you have time to reply. Whenever that is, I'll see your post and keep trying to help.
- @puzzlezaddict I’ve tried looking around the internet to find out how exactly to uninstall and reinstall .NET Framework, but I can’t seem to understand completely.. Sorry for being daft, could you explain how on Windows 7?
I know I tried “stop the process” or whatever it’s called within Avast, but it didn’t make a difference at the time. Then again it was at an earlier stage in my troubleshooting process so it might make a difference now.. I’ll try it again when I’ve made it through the Framework-step! And then (if necessary) run both dxdiag and the Reliability Monitor as instructed.
Thank you so much for being so helpful and patient with me!
@jdanieIsson I explained how to uninstall .NET Framework 3.5 in post 3:
It's also a good idea to uninstall and reinstall .NET 3.5. Hit Windows key-R, enter "appwiz.cpl" without quotes, and in the File Explorer window that appears, click "Turn Windows features on or off." On the list should be the "Microsoft .NET Framework 3.5" or similar, with the box next to it filled in. Click the box, let it uninstall, restart your computer, then repeat the process, except click the box to install. Restart before trying to play.Please also let me know whether you see .NET 4.8 installed. It's compatible with Windows 7, and while Sims 4 didn't use to need it, maybe that's changed along with the updated VC++ runtimes.
You can find expanded instructions for dealing with Avast in this article:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html
@puzzlezaddictHi again! Sorry for taking so long.. life got in the way, and I've probably avoided this issue a bit because of anxiety. But now I've followed all your instructions (sorry about missing your perfect instructions on the .NET thing.. anxiety turns my brain into mush).
However, sadly, neither thing has worked out for me. I've added both the entire folders and the .exe for both Origin and The Sims (both Legacy and 64) as exceptions in Avast according to the link you sent me. I've also uninstalled and reinstalled .NET 3.5. I couldn't find anything other than 3.5, so no NET 4.8 to answer your question about that.
I also checked the Reliability Monitor and couldn't find anything out of the ordinary.. just Avast Update and Apple Software update acting up (as usual, they've been doing it for years). But no critical errors or anything I'd consider weird.. it reported all of my uninstalling and reinstalling C++ (it was quite a lot). There was however one error mentioning Origin (nothing on Sims itself), so I copied the info as instructed and ran it through Google Translate (original in Swedish) and attached it as file, just in case.
I've also attached the DxDiag as requested; hope you find anything! Big thanks for your patience, once again!
Edit: Right! I totally forgot to mention; today I got another error with the same 0xc000007b code, but for igoproxy.exe when opening Origin as admin, just in case that's important in some way. Thanks again!
@puzzlezaddictHi again! Sorry for taking so long.. life got in the way, and I've probably avoided this issue a bit because of anxiety. But now I've followed all your instructions (sorry about missing your perfect instructions on the .NET thing.. anxiety turns my brain into mush).
However, sadly, neither thing has worked out for me. I've added both the entire folders and the .exe for both Origin and The Sims (both Legacy and 64) as exceptions in Avast according to the link you sent me. I've also uninstalled and reinstalled .NET 3.5. I couldn't find anything other than 3.5, so no NET 4.8 to answer your question about that.
I also checked the Reliability Monitor and couldn't find anything out of the ordinary.. just Avast Update and Apple Software update acting up (as usual, they've been doing it for years). But no critical errors or anything I'd consider weird.. it reported all of my uninstalling and reinstalling C++ (it was quite a lot). There was however one error mentioning Origin (nothing on Sims itself), so I copied the info as instructed and ran it through Google Translate (original in Swedish) and attached it as file, just in case.
Oh, and also, when I tried to run Origin as admin I got an igoproxy.exe error with the same 0xc000007b code as I do with Sims, if that tells you anyting. The error doesn't show when I run Origin normally (as I usually would).
I've attached the DxDiag as requested; hope you find anything! Big thanks for your patience, once again!
Edit: I posted this exact post yesterday and it was marked as spam and was removed.. hope this makes it!
@jdanieIsson Sometimes a post can get marked as spam if it's edited too many times, especially in quick succession. The post later reappears, as your older one has now.
For the error you listed, igoproxy.exe is a component of Origin, so you can try clearing Origin's cache and uninstalling and reinstalling it. Please follow these instructions:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
Restart your computer, download the full Origin installer, and run it as an admin. This is a direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Let me know whether you can run Origin as an admin after the reinstall. And since I'm curious, please let me know whether Sims 4 is set to run with admin rights: you'd see a little shield icon on the shortcut. You can of course try running it as an admin yourself; the point is, I'd like to know whether it's set like that and if so, whether NOT running it as an admin makes a difference, as it apparently did with Origin.
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