I updated Sims 4 this evening and now my game is failing to load every time. I get the error code: 111:38f95fdc:878fceae and no matter what i do I cant get back to my game. I have deleted all mods and cc and still get this error code. I've also tried to repair the game and still no success. Please help!!!!
HI @Brittney14
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Can I save the back up to my desktop?
I planed on just right clicking copy on the sims 4 file and then past onto the desktop, i can copy it that way right?
Hi! I had exact the same problem. And I've found partial solution: you can gain back your sims and their furniture.
You need to move out family that you can't load. On moving out choose option not to sell furniture. Move in some other lot. Your sims shall be in same state you saved them and objects from their previous lot shall be in family inventory. At this point you can move this family back to their previous home. It's kinda tense that you need to place furniture where it should be. But I have no other solution at this moment.
Idea of selling lot with furniture and then buy it back doesn't work. Seem obvious at this point that problem is objects or their placing at the lot.
Also I think you can restore your "Documents\Electronis Arts\The Sims 4" folder before this steps. (May be except Mods. Cause I don't use mods and I didn't touch that folder before this actions. And it worked for me.)
Best regards.
