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LKM747's avatar
LKM747
4 years ago
Solved

Error: Can't run The Sims 4 with the video card in this system

So I got a new laptop recently and have been trying to play the sims on it, but I keep getting the error:  "Can't run The Sims 4 with the video card in this system. Please check that the video card ...
pc
LKM747's avatar
LKM747
4 years ago

I've attached the DxDiag 🙂 But I have McAfee antivirus, it came standard with the laptop, I'll try adding an exception to the game and report back to see if it changes anything.

UPDATE: turning off firewalls temporarily didn't change the issue

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@LKM747  As an experiment, try setting your screen's refresh rate to 120 or 144 Hz.  While it shouldn't be necessary, I've seen occasional issues with Sims 4 and high refresh rates.  Right-click on your desktop and select Display Settings > Advanced, and you should see the option to switch refresh rates.  Restart your computer afterwards and before trying to play.

If that doesn't help, please do a clean uninstall of the Nvidia graphics driver and install the (slightly older) driver offered by Asus for your computer.  Here's how to clean uninstall:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can find the Asus-provided driver (dated April 19) here:

https://rog.asus.com/laptops/rog-strix/rog-strix-g15-2022-series/helpdesk_download

If you're asked, choose G513RW as the BIOS model name.

  • LKM747's avatar
    LKM747
    4 years ago

    Okay so a bit random but running the game at 60hz fullscreen seemed to work, but when I reverted it back the issue appears to be resolved 🤭

    So at least it seems to be okay for now, and at least if it stops working I always have windowed fullscreen lol

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