Error code 102:78b59511:1bfa7b39

When I try to load a family, it says 'error 102:78b59511:1bfa7b39 it is recommended that you relaunch your game'. What do I do? I have looked and looked, but I can't find anything.

BellaChestnut
5 years ago
@crinrict It didn't work. COuld I try to uninstall and install?

14 Replies

crinrict
Hero+
5 years ago
@BellaChestnut Are you using mods/cc in your game ? Errors like that are often caused by outdated mods.

If you do have any, try without them and see if the issue persists.
BellaChestnut
5 years ago
@crinrict I did try that, although it didn't work.
crinrict
Hero+
5 years ago
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Put back your save game and try. If it works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)

Tray Folder

Screenshots/Videos/Custom music

Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)

Custom content like clothing, hair, skins, make up ....

Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
BellaChestnut
5 years ago
@crinrict It didn't work. COuld I try to uninstall and install?
crinrict
Hero+
5 years ago
@BellaChestnut Probably won't help much. It's usually an issue with the save game.

Would you be willing to share your save with me ?

If so, please zip your saves folder and upload it somewhere like dropbox,, googledrive or OneDrive and PM me the link.
AlexisLawliet
5 years ago
@crinrict I have the same problem, I really don’t know how to fix it. Removing my mods doesn’t work, and neither resetting it. I really don’t know what I should do😭
crinrict
Hero+
5 years ago
@AlexisLawliet Is that the exact error you got or is the number after the 102 different ?
AlexisLawliet
5 years ago
@crinrict That is the exact error code that popped up everytime I tried to load a family in my game😭
crinrict
Hero+
5 years ago
@AlexisLawliet If removing mods doesn't help, I can take a look at the save. Just upload to google or onedrive and PM me the link
rameeshoo2000
5 years ago
I'm also getting the exact same error code. I've tried removing the entire mods folder and I've also tried recovering past save states but it continues to give the error after I click to play with my sims family.