Game wouldn't launch said it couldn't access my video card. I have a very good up to date card. well beyond the minimum requirements.
tried again and it started right up.
this has happened since the latest neighborhood stories patch.
I moved your post to tech
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
Have you tried reinstalling your graphics drivers ?
I had my tech guy check my system completely last night there is NOTHING wrong with my system or graphics card - I was freaking out thinking something was wrong with the graphics card, but no it's fine.
He checked all the drivers and if anything should be updated. Not a thing.
This seems to be a GAME issue - it's only begun happening since that latest Neighborhood Stories patch I've NEVER had this issue on this system before it.
NOW I'm also experiencing game crashes in cas and build mode.
Is this going to get worse before it gets better? I've already lost a couple of nice builds and sim families/couples due to this.
FYI my tech was able to see that my game issues with crashing and non-loading began on March 16th....the day after the update.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 1.85.203.1030
What expansions, game packs, and stuff packs do you have installed? All but bust the dust which is disabled
Steps: How can we find the bug ourselves? it is random - usually it can be found in either build mode or cas - more often in cas
What happens when the bug occurs? the game randomly shuts down
What do you expect to see? I expect the game to not randomly shut down (no error code)
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. March 15th 2022 patch for neighborhood stories
My tech has checked my system completely and he was able to confirm the issue began on March 16th the day after the patch.
This is my system:
PROCESSOR: AMD RYZEN 5 3600 6-Core 3.6 GHz (4.2 GHz Max Boost) Socket AM4 65W 100-100000031BOX Desktop Processor
GRAPHICS Sapphire 11289-06-20G Radeon PULSE RX 590 8GB GDDR5 Dual HDMI/ DVI-D/ Dual DP with Backplate (UEFI) PCI-E
@MadameNordica I've merged your new thread into your existing one so we can keep all the info in one place.
Is the graphics card error still appearing the first time you try to launch the game? If so, does it help to run Origin and Sims 4 as an admin? Right-click on the Origin desktop shortcut and select "Run as administrator"; once Origin is open, launch Sims 4 as an admin via its desktop shortcut as well. If you haven't made a shortcut, you can use the .exe within the game's program files.
For the crashing, is it limited to CAS and build modes, or do you see it other times as well? What world are you building in? Is there any pattern to what you're doing when it happens, or what categories or items you're looking at in CAS?
I've only had the error code saying the game couldn't access my video card that one time, but I've now had many random crashes.
When the crashes started, it was just in build and cas mode, but I just had the game freeze up randomly when I was moving my just aged up y/a out of the house, so now it's just random times - who knows when it will crash next.
I've had the game crash on me numerous times lately. Usually, it's when I am in CAS. But lately it does it while I am just in game and moving Sims around. I've had the crash completely shut my game down so I lose whatever game play I had bee playing. It's annoying and makes you want to just give up.
@MadameNordica What kinds of framerates are you seeing in-game? You can check with the cheat fps on; the number will appear in the lower-left corner, over the user interface. What world(s) are you playing in, and do you get better results in one of the base game worlds? I realize the latter doesn't cover crashes in CAS, but it's still useful information.
Please also let me know how hot your graphics card gets while you're playing. You can see it in the Task Manager's performance tab. Please let the game run for at least 20 real-time minutes before looking. And while you're there, let me know how much of your CPU Sims 4 is using as well.
@puzzlezaddictLast night it was super slow I wish I'd known that cheat to get the fps b/c I'd bet $$ it was super super low. Today everything seems in order and working nigh perfect. It is super weird. As for cpu usage it is reading around 22%. I've run it for about an hour and 20 minutes.
that being said, last night I deleted all cache, local thumbcache, spotlight file and repaired the game. Not sure if that had anything to do with it but so far so good.
Core temp is 65-70 degrees - sorry I forgot I had that core temp program installed.
UPDATE - it's been a couple of hours and cpu usage has climbed to about 25%
UPDATE: almost 3 hours and we're up to 33% - I remodelled the old gay couple's house in Henford & since they were dead moved my family of 7 in there.
UPDATE: I started at 7 a.m. it's now almost noon and myh fps are down to 4 in build mode. I just had a death in the family and I'm moving things around or trying to. My cpu usage stayed at around 20 ish during the entire thing. once I came out of build mode my fps popped back up to 49ish.
Update: happy to report no crashes today so far, but I haven't been in cas at all.
@MadameNordica There's a separate issue with lag related to Build/Buy modes. I didn't mention it before because this doesn't cause crashes and certainly not error messages about the graphics card. But if this is the main issue you're seeing now, this would be the thread to use:
Some players report opening the Options menu (the three dots) or the Gallery in Build/Buy helps, as does opening a menu in live mode (fridge, bookshelf, computer) when lag shows up there. But there's no guaranteed workaround, unfortunately.
Your CPU temperatures and use are fine, as I'm sure you know.
So now I'm adding random game FREEZES if that's ok - I went to change the toddler's outfit b/c he wanted to go outside in the cold weather and the screen darkened, but the outfit menu never appeared. At LEAST I could save and exit, but this stuff shouldn't be happening.
UPDATE: 4.4 2022 - STILL EXPERIENCING RANDOM CRASHES - mostly in CAS, but occasionally in build mode or live mode. Any idea what could be causing this?
