I moved your post to tech
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
Have you tried reinstalling your graphics drivers ?
I had my tech guy check my system completely last night there is NOTHING wrong with my system or graphics card - I was freaking out thinking something was wrong with the graphics card, but no it's fine.
He checked all the drivers and if anything should be updated. Not a thing.
This seems to be a GAME issue - it's only begun happening since that latest Neighborhood Stories patch I've NEVER had this issue on this system before it.
NOW I'm also experiencing game crashes in cas and build mode.
Is this going to get worse before it gets better? I've already lost a couple of nice builds and sim families/couples due to this.
FYI my tech was able to see that my game issues with crashing and non-loading began on March 16th....the day after the update.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 1.85.203.1030
What expansions, game packs, and stuff packs do you have installed? All but bust the dust which is disabled
Steps: How can we find the bug ourselves? it is random - usually it can be found in either build mode or cas - more often in cas
What happens when the bug occurs? the game randomly shuts down
What do you expect to see? I expect the game to not randomly shut down (no error code)
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. March 15th 2022 patch for neighborhood stories
My tech has checked my system completely and he was able to confirm the issue began on March 16th the day after the patch.
This is my system:
PROCESSOR: AMD RYZEN 5 3600 6-Core 3.6 GHz (4.2 GHz Max Boost) Socket AM4 65W 100-100000031BOX Desktop Processor
GRAPHICS Sapphire 11289-06-20G Radeon PULSE RX 590 8GB GDDR5 Dual HDMI/ DVI-D/ Dual DP with Backplate (UEFI) PCI-E
@MadameNordica I've merged your new thread into your existing one so we can keep all the info in one place.
Is the graphics card error still appearing the first time you try to launch the game? If so, does it help to run Origin and Sims 4 as an admin? Right-click on the Origin desktop shortcut and select "Run as administrator"; once Origin is open, launch Sims 4 as an admin via its desktop shortcut as well. If you haven't made a shortcut, you can use the .exe within the game's program files.
For the crashing, is it limited to CAS and build modes, or do you see it other times as well? What world are you building in? Is there any pattern to what you're doing when it happens, or what categories or items you're looking at in CAS?
I've only had the error code saying the game couldn't access my video card that one time, but I've now had many random crashes.
When the crashes started, it was just in build and cas mode, but I just had the game freeze up randomly when I was moving my just aged up y/a out of the house, so now it's just random times - who knows when it will crash next.
