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Paula11133222's avatar
Paula11133222
2 years ago

Error while launching The Sims 4

I have a problem with The Sims 4 for the last month. After I try launch the game in EA App or in the game folder it just doesn't work, I get the messenge saying "Error. Try to turn the game on later"...
pc
Paula11133222's avatar
Paula11133222
2 years ago

@puzzlezaddict Of course. I change my EA App language, my translation of the error was not entirely correct

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Paula11133222 

As a test, please go ahead and create a brand new EA account and claim The Sims 4 base game for free on this new account- let me know if you see this error on the new account as well. 

  • Paula11133222's avatar
    Paula11133222
    2 years ago
    @EA_Solaire It actually worked! Does it mean that something is wrong with my EA Account? Because when I returned to my EA Account it doesn't work again
    • Paula11133222's avatar
      Paula11133222
      2 years ago

      I did chatted with EA Support and they couldn't help, they said they gonna check out this issue with team though

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @Paula11133222  What country are you in, and were you in a different country when you bought or claimed the Sims 4 base game or any packs?  Do you use a VPN, and does it help to disable it?  I saw another example of this error just now and am wondering if there's anything in common between the two of you.

      • Paula11133222's avatar
        Paula11133222
        2 years ago
        @puzzlezaddict I am in Poland and bought/claimed my game in Poland. I don't use VPN, so I don't think it's the case

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