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MelanieYousefi's avatar
MelanieYousefi
9 years ago

Every Time I Try To Load The Sims 4 The Main Menu Is Just A Black Screen!

Every time I load The Sims 4 the normal startup process with the logo and everything will work ok but as soon as it's finished loading the main menu is just a black screen. I've uninstalled any cc or mods that have been effecting my game or any that could be stopping me from playing, however, nothing is working and it's still a black screen. I've researched and this has happened before at around 2015 but all the solutions that were given previously have not been working for me in 2017. Please help as i'm desperate to play!!! ☹️

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Hi @MelanieYousefi

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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