Re: Sims 4 - Packs missing from EA app

I haven't played this game in a few months and tried to play today. When I got on, it asked me to update it, so I did. However, all of my expansions, packs, and kits that I've bought over the years disappeared. Hundreds of dollars worth of content, and it's telling me that I don't own them when they have all been bought directly from EA/Origin. The only pack that's still there is Get to Work. I have done everything to try to find them, from restarting my laptop, uninstalling and reinstalling the app, clearing the cache, etc. It says that I've only played the game for 14 minutes when I've spent countless hours playing. I need this fixed, or for EA to refund all of my money because I didn't pay for something that I cannot play.