Forum Discussion
puzzlezaddict
5 years agoHero+
@shoobieloobie Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can start a new save and play in live mode for a bit.
If the game crashes again, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/