Expansion Pack Popups every time I start game

puzzlezaddictthank you for the detailed options to try out.

I tried the first option: put EA app in offline mode, disconnect wifi connection, and start the Sims game, but no luck. The game doesn't get past the loading screen with the spinning icon and tips.

I tried the second option: repair game and delete the GameVersion txt file, but no luck.

I tried the third option: rename original Sims user folder and start game. I restarted several times and still got the popup each time. I copied the Reticulated file back over to the original Sims game file folder and still got the popups.

With each option, I restarted the game several times and the pop ups still appear every time. Could it have something to do with the game running in my kid's EA account?