2 years ago
Expansion Packs Missing
All of my expansion packs are missing from the game...I have tried clearing the cache, repairing the game, uninstalling and re-installing...nothing is working. What do I do in this situation? Nothing...
Here are two of my packs. I did this on several others and it shows similar for everything.
@briannasmits It looks like you have two copies of Sims 4 installed, but Get to Work and Horse Ranch aren't actually installed in either location. The Delta folder holds patch data, not the data for the actual packs; if these packs were installed, you'd see an EP01 or EP14 folder directly within a "The Sims 4" folder, not only inside Delta.
I don't know whether this is why the EA App is getting confused about installing your packs, but it might be the problem here. I would suggest you do a clean uninstall and reinstall of Sims 4:
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then install Sims 4. But make sure you're installing into the location you want to use going forward—changing that location after the fact, for example moving the install from an internal drive to an external, would require uninstalling and reinstalling the game.