Forum Discussion
3 Replies
- hp60eun17bsy23 hours agoNewcomer
- hp60eun17bsy23 hours agoNewcomer
hp60eun17bsy Do your packs show as owned and installed in the EA App, under Sims 4 > Manage > Manage add-ons? If not, that's the issue, and you've probably signed into the wrong EA account. But you can try clearing the EA App's cache in case it simply didn't load your account data.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If the packs DO show as owned and installed, clear the cache and repair the game, under Manage, then see whether the packs load in-game.