Extended loading time when starting The Sims 4

We're aware that some players are experiencing extended load times at the The Sims 4 logo or the plumbob screen when loading the game. Our team is currently investigating in order to find a solution.

In the meantime, putting Origin into Offline mode (click the Origin menu and select "Go Offline") has allowed some of the affected players to be able to load The Sims 4 and access.

Stay tuned for more updates.

http://help.ea.com/en/article/extended-loading-time-when-starting-the-sims-4/