EXTREME LAG AND SLOW AFTER JULY PATCH 2019
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.53.115.1020 What e...
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EA_Lanna
Community Manager
Community ManagerHi @jeswainston65
Thanks for posting. I mentioned above that the July 16th patch hasn't changed the system requirement:
@EA_Lanna wrote:
The minimum requirements have not changed since the Patch on July 16th and you can find them listed under the heading "System Requirements" in The Sims 4 on Origin and under each expansion pack too.
It's difficult to discern what is happening for you without more information. Could you pop up a DxDiag an expand a bit more about how it started for you and what other steps you have taken so far please?
It started happening right after the patch update....here is the updated dx diag file
@jeswainston65
Your graphics drivers for your card AMD Radeon HD 7400G are quite old. Look for the latest drivers for this card
https://www.amd.com/en/support
There is an option that update went wrong. Try to fix the game in Origin
Origin/Library -right-click on TS4 - option "repair game"
To eliminate the possibility that this issue is caused by an error in your current game folder try doing a factory reset as is described here
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
In addition, you have a problem with another game Redemption Cemetery: Dead Park. Has this problem started parallel to update the Sims?There were reports of extremely low FPS caused by the Internet. This FPS was so low - below 10 frames per second that the game was almost impossible. Maybe try completely turn off the Internet when you are in the game.
I don't work for EAMy Game is lagging as well since the patch...
I already created a new Sims 4 Folder so there are no mods involved.I tested my performance in a new savegame and my whole gameplay experience feels like playing online with a horrible ping. My Sims would stop moving for a moment and moving my the camera, zooming in or out is not as smooth as it used to be before the update. Having youtube running while playing was also never an issue before. Not it lags even more with music or videos running.
Repairing the game didn't help.
I included my DxDiag as well.
So I have another computer that's a bit newer, despite having a lot of trouble with it (it's had parts replaced twice). I'm including the dxdiag for this one just to see if this computer can run sims properly or if I need to update drivers.
I do miss being able to play this game.
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