failed to create folder
Today I wanted to open and update my game but when i do they say that they can't create a folder.
Forum Discussion
This is typically an antivirus issue. So please set an exception in your antivirus for EADesktop.exe. You'll likely also need exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64.
If the exception doesn't help, uninstall the EA App with Revo Uninstaller (the free version is fine) and reinstall it, then try again, still adding the exception. If that doesn't work either, disable your antivirus, temporarily, and try again. You can reenable it as soon as you run the update.
What if this does not work? I’m currently having the same issue, I’ve gone through all my security settings, antivirus disabled temporarily while trying to update the game, nothing has worked. Also tried uninstalling and reinstalling , tried app recovery and clear cache. :(
It's possible you have some other kind of program monitoring or protecting your My Documents folder.
To me, that error reads as if Sims 4 can't create the Sims4 (or possible the Electronic Arts) sub-folders under "My Documents".
One possibility is to try launching from the desktop icon as admin though I don't know what affect that will have on Steam. You might have to run Steam as admin, and I don't know if that's advisable).
It's also quite possible you need to follow puzzleaddict's advice, but I would start with the easiest and see if the Electronic Arts folder exists under my documents. If not, it might just be a simple permissions issue.
csyrett02 Please uninstall Sims 4 and the EA App with Revo Uninstaller (the free version is fine), to remove registry entries and other hidden files. Use the Intensive scanning method for the EA App.
Restart your computer, reinstall the App, and create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive, for example C:\Games is fine, but not C:\Program Files\Games.
I would suggest leaving your antivirus disabled during this process and until you've successfully opened Sims 4 once, if you get that far. As long as you don't do anything else at the same time, your computer should be safe. Then you can set exceptions for EADesktop.exe plus TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder the last three are in.
