Forum Discussion

xTinyhugs's avatar
xTinyhugs
2 years ago

"Failed to launch game" alert

I've been trying to play my game for almost 3 hours. I keep getting an error alert that says "Failed to launch game: An error on our end caused the launch to fail. Try again a little later.". I've tr...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@xTinyhugs  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game again.

If that doesn't work, please let me know whether the EA App is loading properly.  You should see installed games on the left as well as listed separately in your game library.  If not, you can try forcing the App to update.  Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager.  Open this location:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

and launch the EAUpdater.exe.  When it's done, it should open the App, but restart your computer again before trying to sign in.

xTinyhugs's avatar
xTinyhugs
2 years ago

Yeah, none of that worked. I tried twice.

  • taysheck's avatar
    taysheck
    2 years ago

    i am having this same issue and have been for 2 days now

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @xTinyhugs  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please disable your antivirus, temporarily of course, clear the EA App's cache again, and repair Sims 4.  Then try to play, still without moving the old Sims 4 folder or its contents back into Electronic Arts.

    If that doesn't help either, please create a new admin Windows account and try playing in that.  Make it local, as in, don't tie it to your Microsoft login.  You'll be able to (try to) launch Sims 4 without reinstalling anything, but your user content won't be available.  That's fine for the purposes of this test.

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