@Zmias1 Try again with the AV temporarily disabled, AND while installing to a new location. Create a new folder for this purpose on the root level of the drive of your choice. For example, C:\Games is fine, but not C:\Program Files\Games.
Thanks. But unfortunately, I am not tech savvy at all and have no idea what that involves. I did go into the AV to enable EA app to function as an exception. I also went under EA app properties to make sure "full permission" control was allowed under user. Then, restarted pc and app. But still same problem. I'm hoping someone will contact me soon from EA help. Keep in mind, in the six years I've had game, this never happened so maybe it's some other issue.
@Zmias1 This could be another issue, sure, but most of the time it's antivirus-related. I still think it's worth temporarily disabling the antivirus to make sure it's not contributing. If you don't know how to do that, let me know which program you use and I'll try to find you some documentation.
Creating a folder is simple: you open the location where you want it to be, and you right-click the blank space and select New Folder. To see the drive itself, you can open a File Explorer window, click This PC in the left panel, and then possibly scroll down a bit until you see the drive(s) listed. Double-click one to open it.
Okay. Though EA Chat thinks it's something else and suggested uninstalling and installing game. But wouldn't I lose progress and have to start all over? No one seems to have a simpler solution and can't find anything about this issue online or videos. Btw, I have norton AV.
@Zmias1 Uninstalling and reinstalling could help temporarily even if this is antivirus-related because an AV will often block a program the second time it's launched. It's also possible you wouldn't be able to reinstall the game at all, depending on the exact cause of the issue.
Norton is usually fine but occasionally does have issues with Sims 4. You can temporarily disable its protection and repair the game, as a test, but remember to reenable protection afterwards, and don't do anything else on your computer at the same time. Here's how:
https://support.norton.com/sp/en/us/home/current/solutions/v116457581
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