Family missing from main menu
I have played a family through several generations. When I opened the game today, the family was gone, as was their retail store. I attempted to open a recent save file, but none of them contain th...
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Was it the same game but with your family gone or an entirely new game ?
Did you switch families ?
Thanks for checking in!
As I played more yesterday, I realized the game had entirely reset. All families created after about November were no longer available and I got award notifications for things I had previously done before (e.g., level 10 in a skill).
After starting with a new family and playing for several hours yesterday, I saved and closed the program before bed. When I opened the program today, it had again reset and my new family is gone. I'm not sure what is causing this problem; I downloaded the most recent update, but played several times since then without issue. It seems as though this has come out of the blue.
There doesn't seem to be much point in playing a game if progress isn't saved!
Try moving all games except the one you're playing from this folder: documents\electronicarts\thesims4\saves to the desktop and only keep the current one in there.
Then play for 5 min and see if it saves properly.
I did some more investigating. I am unable to load from saved files (and yesterday I was unable to "save as;" I could only save by exiting to the main menu and saving before I did so.
Today I didn't have the option to load a saved file until I created a new Sim. When I moved her in and went back to the main menu, I again had the load saved game option. I attempted to load the file with the time/date stamp from last night, but when I did, it loaded the world with the Sim I had created this morning.
Willing to share your save game ? If so, please zip up this folder: documents\electronicarts\thesims4\, upload to mediafire or dropbox and PM me the link.
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- EA_Cade11 months ago
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