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33a62788206cbe4's avatar
33a62788206cbe4
6 years ago
Solved

[FIXED] Cannot connect to the Gallery on PC August 2020

I cannot connect to the gallery at all.  Every time I try I get a Could not connect message.  No matter how many time I click Try Again, it still will not connect.  Origin says I am online but the gallery says otherwise.  How do I fix this?  Every solution I have found does not work.  Is the gallery down for maintenance?  Otherwise I have no idea what else do to other than uninstalling and reinstalling Origin.

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  • SimQARobo's avatar
    SimQARobo
    6 years ago

    Hello.

    The Gallery should be working now.  You shouldn't have to re-install anything.

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  • mewmmoo's avatar
    mewmmoo
    6 years ago

    I have the same problem. I still cannot connect until now ☹️

  • mewmmoo's avatar
    mewmmoo
    6 years ago

    Did you reinstall origin or the Sims? Sorry, I'm very new at this.

  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    6 years ago

    Hello.

    The Gallery should be working now.  You shouldn't have to re-install anything.

  • eowynrh's avatar
    eowynrh
    6 years ago

    gallery is down again i think? been trying for a while, i cant connect.

  • Aprilcheetah07's avatar
    Aprilcheetah07
    6 years ago

    I cant access the gallery at all. I tried on the Sims 4 website but it says to sign in even though I'm signed in.

  • ShadoeLandman's avatar
    ShadoeLandman
    Rising Traveler
    6 years ago

    If it's a new issue or you haven't played before, it's probably just that the Gallery is down. It goes down a lot and just starts working again later, seemingly whenever it feels like it.

    If you've been having an issue consistently for days or more, make sure you're playing Sims in online mode. I'm sorry, I don't remember how you do that, but there's two places that have to be set to allow online access, one for Origin and one specifically for the Sims. If you've had problems since downloading the game or Origin, one of these may be your problem, and if so, maybe you can find someone who remembers/knows how to fix it. I had problems with mine, but it was a long time ago.

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