The gallery is working for me now! I think you can try if it can work for you now.
EA StaffHi again everyone,
I understand it's frustrating not being able to access the Gallery, but without having more information, investigating what could be causing this is very difficult. Please, follow the instructions in this post: https://answers.ea.com/t5/Technical-Issues-PC/The-Gallery-cannot-log-in/m-p/8748024#M166541
@LyuKefan thanks for answering the questions. 🙂 We are looking for individual examples though, would you be able to give us the details for yourself, please? What platform are you on? What internet provider do you have? Do you remember of a date and time when you tried to connect?
Also, have you tried following the connection troubleshooting steps?
Thanks!
-Mai
Platform (PC / Mac / Xbox One / PlayStation 4): Mac
Country: Mainland China
Internet provider (ISP): China Unicom
Origin version (you can find this from the Origin top menu, under Help > About): 10.5.63.37653 - 758549
Date and time when you tried to connect (please, include the timezone): Every time since the end of January
Are you using a VPN?: Yes.
And yes, I've tried those connection troubleshooting steps. It didn't help.
Hope these will help you! Thanks again!
Community Manager
