The gallery is working for me now! I think you can try if it can work for you now.
EA StaffHi again everyone,
I understand it's frustrating not being able to access the Gallery, but without having more information, investigating what could be causing this is very difficult. Please, follow the instructions in this post: https://answers.ea.com/t5/Technical-Issues-PC/The-Gallery-cannot-log-in/m-p/8748024#M166541
@LyuKefan thanks for answering the questions. 🙂 We are looking for individual examples though, would you be able to give us the details for yourself, please? What platform are you on? What internet provider do you have? Do you remember of a date and time when you tried to connect?
Also, have you tried following the connection troubleshooting steps?
Thanks!
-Mai
Product: SIMS 4
Country: China
Platform:PC
Which language are you playing the game in? English US
How often does the bug occur? Every time (100%)
What is your current game version number? 1.61.15.1020
What expansions, game packs, and stuff packs do you have installed? Almost all, except Island Living,StrangerVille,Jungle Adventure,Dine Out,Tiny Living,Moschino,Spooky and Cool Kitchen
Steps: How can we find the bug ourselves? Use The Sims 4 GALLERY in Game
What happens when the bug occurs? When tried to log into The Gallery, The Gallery show "attempting to connect" and after a strange time that "not respond ", it shows :"could not connect"
What do you expect to see? I wanna log in my Gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? NEVER USED
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Community Manager
