The gallery is working for me now! I think you can try if it can work for you now.
EA StaffHi again everyone,
I understand it's frustrating not being able to access the Gallery, but without having more information, investigating what could be causing this is very difficult. Please, follow the instructions in this post: https://answers.ea.com/t5/Technical-Issues-PC/The-Gallery-cannot-log-in/m-p/8748024#M166541
@LyuKefan thanks for answering the questions. 🙂 We are looking for individual examples though, would you be able to give us the details for yourself, please? What platform are you on? What internet provider do you have? Do you remember of a date and time when you tried to connect?
Also, have you tried following the connection troubleshooting steps?
Thanks!
-Mai
Hi there,
besides the information that I have provided to your colleague @SimQARobo here are information regarding my internet connection:
Platform (PC / Mac / Xbox One / PlayStation 4): PC
Country: Mainland China
Internet provider (ISP): China Unicom (Liaoning Province Network also known as 'CHINA UNICOM China169 Backbone')
I also tried connecting through 2 different hotspots using my mobile phone but it didn't work (also China Unicom and China Mobile)
Origin version (you can find this from the Origin top menu, under Help > About): 10.5.63.37653 - 758549
Date and time when you tried to connect (please, include the timezone): Continuously since the end of January
Are you using a VPN?: No
What I've tried so far:
Thank you for your help.
EA StaffHello.
I would like to collect more ConnectionStatus files from affected users.
If you have not sent me your ConnectionStatus.txt and would like to, please send me a private message with the following:
Product: SIMS
Country: China
Platform:xboxone
Which language are you playing the game in? 中文（繁體）
How often does the bug occur? Every time (100%)
What is your current game version number? 1.23.61.2300(xboxone)
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Use The Sims 4 GALLERY in Game
What happens when the bug occurs? When tried to log into The Gallery, The Gallery show "attempting to connect" and after a strange time that "not respond ", it shows :"could not connect"
What do you expect to see? I wanna log in my Gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? never used
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
It happened in February 1st (UTC/GMT+08:00), and until now (February 17th UTC/GMT+08:00) it can not work
@LyuKefan see this send a message to he
I have sent a message to @SimQARobo
I shall supply some information about what happend to me and other players who have failed to access Sims4 Gallery:
After I started the game via Origin(The Origin was online!), I tried to use the Gallery.But when I click the Gallery bottom on the right cornor,the program told "Connection is requrired" and asked me whether to connet or stay offline. When I clicked "Connet" bottom, the program first showed "Attempting to connet",then the program just freezed(just like crashed) .After a while,it showed "could not connet".
@coolangel2012It's exactly the same for me (including the freezing phase).
Community Manager
