Forum Discussion

SimsCDR's avatar
SimsCDR
6 years ago
Solved

[FIXED] [CHINA] The Gallery cannot log in

Product: 模拟人生4 Platform:PC Which language are you playing the game in? 中文（繁體） How often does the bug occur? Every time (100%) What is your current game version number? 1.60.54.1020 What expansio...
pc
  • barooshka's avatar
    barooshka
    6 years ago

    The gallery is working for me now! I think you can try if it can work for you now.

SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
6 years ago

@mike200075 

This is still being investigated.  Thank you for the information that you've provided thus far.

mike200075's avatar
mike200075
6 years ago

@SimQARobo Oh my god, I ’ve provided you with two days of information. It ’s been over a month since the gallery could not be connected. Have you find some problem?

  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    6 years ago

    @mike200075 @kaola997 

    Unfortunately it has not yet been determined what is causing your connection failure.

    Are you attempting to connect from home, or from another place (university, office building, etc.)?

    • mike200075's avatar
      mike200075
      6 years ago

      @SimQARobo 

       
      Oh my god, did your findings come out? I pinged the address of Fox News Network, the delay results show that it is higher than the gallery, but it can be accessed normally. I am an Xboxone player. This also means that I cannot use the web version of the gallery. This is why I take this issue very seriously (so I'm one of the most active users in the EA Q & A) and I'm frustrated because of this. This is just a gallery, not a multiplayer game. Other EA games such as Battlefield 1 multiplayer mode can be used normally in China. The Sims 4 is just a gallery but it doesn't work. It ’s not long before the xboxone version added the gallery function. I was initially happy to add the gallery function, but now I cannot use it normally. . .
       

      • mvnserrvt's avatar
        mvnserrvt
        6 years ago

        I'm having the same problem and I did all the troubleshooting stuff, and nothing, and im from freaking CHILE in SouthAmerica, this is for what I pay to play, the online connection do somthing please. I have a MacBook.

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