Forum Discussion

SimsCDR's avatar
SimsCDR
6 years ago
Solved

[FIXED] [CHINA] The Gallery cannot log in

Product: 模拟人生4 Platform:PC Which language are you playing the game in? 中文（繁體） How often does the bug occur? Every time (100%) What is your current game version number? 1.60.54.1020 What expansio...
pc
  • barooshka's avatar
    barooshka
    6 years ago

    The gallery is working for me now! I think you can try if it can work for you now.

mvnserrvt's avatar
mvnserrvt
6 years ago

I'm having the same problem and I did all the troubleshooting stuff, and nothing, and im from freaking CHILE in SouthAmerica, this is for what I pay to play, the online connection do somthing please. I have a MacBook.

SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
6 years ago

Hello @mvnserrvt 

We are aware of a general issue that occurred yesterday, but was resolved soon after.

This thread is mainly for users in China, which is a separate issue.

If you are still not able to connect to Gallery from Chile, please send me a private message, or start a new thread.

Thank you.

  • mike200075's avatar
    mike200075
    6 years ago
    @SimQARoboFrom the posts made by players form different countries. it seems that your server has some problems. I have given you the results of ping fox news. The delay is higher but can be log in. in china,if ip was blocked,ping will not yield results.
  • mike200075's avatar
    mike200075
    6 years ago

    @SimQARobo It's been a long time since the investigation. Did you find anything? Tell us directly if you can’t solve the problem, don’t use the excuse that is still under investigation.

  • barooshka's avatar
    barooshka
    6 years ago

    @mike200075They are really still investigating, coming back to me asking for more details, although it's a bit slow. It seems to be a complex issue but I'm sure they will eventually find the reason and a solution.

  • barooshka's avatar
    barooshka
    6 years ago

    The gallery is working for me now! I think you can try if it can work for you now.

  • mike200075's avatar
    mike200075
    6 years ago

    @SimQARobonow I was able to visit the gallery normally. I'm glad that you really solved this problem. I hope I can continue to visit the gallery without any problems. Thank you very much

  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    6 years ago

    @barooshka @mike200075 

    I have not heard that there was anything done on our side to resolve this issue.  Whatever was preventing your connection may have been out of our control.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    6 years ago

    Whatever it was, glad to hear!
    I'm going to be marking this as solved then, but don't hesitate to post if you are still experiencing it.

    If you have issues to connect but it seems different - please, open a new thread instead: https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

    Thanks everyone!

  • mike200075's avatar
    mike200075
    6 years ago

    @SimQARobo @EA_Mai Even so, I hope you will continue to investigate the reasons why the gallery was unable to work before to avoid this problem again.Please let me know if there is any result of the investigation. It is not a good thing to solve this problem automatically.

  • mike200075's avatar
    mike200075
    6 years ago
    @EA_Mai So if this old problem comes up again, I can still post here, right？

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    6 years ago
    Sure, please, if it comes back let us know @mike200075 🙂

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