Forum Discussion

crinrict's avatar
crinrict
Hero+
5 years ago
Solved

[FIXED] Game Crashes after November 2020 Patch - READ FIRST POST

UPDATE Nov 19, 2020 The audio crashing have now been fixed on all platform which is why I'm closing this thread so folks that still have issue can get individual help. Please do as follow if you...
pc
crinrict's avatar
crinrict
Hero+
5 years ago
@DaWaterRat Thank you very much for reading instructions and providing your infos. Unfortunately this has evolved overnight so that I decided for one thread anyways.

Your infos is very valuable though. I can't really troubleshoot right now
LahLahX's avatar
LahLahX
5 years ago

Hi, I have same issues,

No problem before update but now its crashing after a few mintues game play.  

Spoiler
Machine name: LAPTOP-D03ECGDP
Machine Id: {E80A0CC2-7CEF-4812-A5DF-7CC1427A4384}
Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire A515-43
BIOS: V1.10 (type: UEFI)
Processor: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx (8 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 6082MB RAM
Page File: 5616MB used, 9169MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

config log here 

Spoiler
=== Application info ===
Name: Sims4
Version: 1.68.154.1020
Build: Release 64 Bit
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 3 RAM: 4 CPU Speed: 2096 Threading: 3
Adjusted CPU: 2944 RAM: 6082 Adjusted RAM: 5570 Cores: 8
=== Machine info ===
OS version: Windows 10 10.0.19041
OS prod type:
OS major ver: 10
OS minor ver: 0
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: AuthenticAMD
Brand: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx
Family: 15
Model: 8
Cores: 8
HT: 0
x64: 1
Memory: 6082MB
Free memory: 3112MB
VA space: 134217728MB
User: cupca
Computer: LAPTOP-D03ECGDP
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon(TM) Vega 8 Graphics
Name (database): AMD Vega 11/10 [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 15d8, Board: 134f1025, Chipset: 00c2
Driver: aticfx64.dll, Version: 27.20.1028.1, GUID: D7B71EE2-5698-11CF-9473-4B3779C2D635
Driver version: 1
Monitor: \\.\DISPLAY1
Texture memory: 2034MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
NumBoots 229
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
UseUncompressedTextures 0
TerrainQuality 2
EdgeSmoothing 3
TerrainSlopeScaling 1
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
UseOSDpi 1
ResolutionWidth 1920
ResolutionHeight 1080
ResolutionRefresh 0
SceneResolution 3
VisualQuality 5
FullScreen 1
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 1
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
ThunderSnowStorms 1
IcyConditions 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 1
LifestylesEffects 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 1
=== Default Options ===
NumBoots 4294967295
LightingQuality 4
GeneralReflections 3
ObjectQuality 3
VisualEffects 3
PostProcessing 1
UseUncompressedTextures 1
TerrainQuality 2
EdgeSmoothing 3
TerrainSlopeScaling 1
SimQuality 4
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
UseOSDpi 1
ResolutionWidth 2023
ResolutionHeight 1138
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 5
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 3
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
ThunderSnowStorms 1
IcyConditions 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 0
LifestylesEffects 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 1

I hope I've done this correctly - last crash is attached

Edit By Crinrict: Added Spoiler Tags

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,778 PostsLatest Activity: 6 minutes ago