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Caleya2's avatar
Caleya2
Rising Novice
3 months ago
Solved

Royalty & Legacy code/bonus content issues

Sul sul, 

pretty much as stated in the title. I got weak and bought the new EP bundle via a key seller. It explicitly states it is the bundle. When activating the key it also clearly stated it showed the bundle as well. However, I can only download the EP and it says I neither own the two kits nor the pre-order bonus content... 

Is there anything I can do? Any help would be appreciated! Or do I have to accept that I got scammed.

Best regards

downloads
ea app
expansion packs
missing content
  • EA_Solaire's avatar
    EA_Solaire
    3 months ago

    Hi all,

    If you have purchased from a third-party retailer, you will need to contact that retailer for any issues with your codes or missing preorder content. Please also read over the post here for more information on game codes and preorder content. 

    If you purchased from the EA app, please check the Order History on your account to verify that this purchase was successful. If you're seeing this purchase showing as failed, or processing, you'll need to contact the live support team here so they can look over your transaction history with you and see what's happened. 

    For purchases from the Xbox and PlayStation store that have not gone through, please get in touch with either Xbox or PlayStation support so they can review your purchase history. 

83 Replies

  • Caleya2's avatar
    Caleya2
    Rising Novice
    3 months ago

    Hi EA_Solaire​, thank you for following up!

    I bought it from G2A - it clearly lists it as a bundle and even the installed EP has the icon of the bundle. 

    I would be happy to refund the inclompete version (if that is even the case) but I am afraid it won't be possible because I already activited the key. 

    Do you think there is any hope to fix this?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Caleya2​ 

    If you didn't receive any additional codes for the other content, you'd need to contact G2A directly for either a refund or replacement codes.

  • Caleya2's avatar
    Caleya2
    Rising Novice
    3 months ago

    Thank you. I will try but my hopes aren't high. 

  • 96dale96's avatar
    96dale96
    Rising Newcomer
    3 months ago

    I bought the new DLC went to EA added the key and it worked, I downloaded it but EA is now not registering that I don't own the pack.  Anyone know how to fix this? TIA

  • dulamass's avatar
    dulamass
    New Novice
    3 months ago

    I activated a key of the newest DLC The Sims 4 Legacy:  first Key for DLC and second Key for Bundle. 

    But the DLC does not show up as purchased. I cleaned a cash, but it did not helped. When i try to activate a key again, it tells me, that it is already activated. 

    When im entering the game, it tells me, that i already have the DLC, but i cant download and install it from the game. 

  • dagsax's avatar
    dagsax
    New Traveler
    3 months ago

    Hi there!
    I purchased The Sims 4 Royalty & Legacy GRAND BUNDLE (at G2A store). The game downloaded, but none of the additional content was shown as purchased. I can still see the extra content available for purchase in the in-game store, and none of the related items have been added to my account (they are NOT available in the game). 
    Have anyone of you faced a simillar issue?

  • After8Time's avatar
    After8Time
    Rising Newcomer
    3 months ago

    I have the same issue with the same seller, they have completely evaded any responsibility for mis-selling the Grand Bundle as the base Expansion Pack.

  • dagsax's avatar
    dagsax
    New Traveler
    3 months ago

    But I couldn't find the base expansion pack in the store. There was only a bundle available - I mean in the official (ea app) store.

  • rozy96's avatar
    rozy96
    Rising Newcomer
    3 months ago

    I have the same issue, but bought the bundle at kinguin

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