Royalty & Legacy code/bonus content issues

Hi Caleya2​ 

Where did you purchase your bundle from? 

Hi EA_Solaire​, thank you for following up!

I bought it from G2A - it clearly lists it as a bundle and even the installed EP has the icon of the bundle. 

I would be happy to refund the inclompete version (if that is even the case) but I am afraid it won't be possible because I already activited the key. 

Do you think there is any hope to fix this?

Caleya2​ 

If you didn't receive any additional codes for the other content, you'd need to contact G2A directly for either a refund or replacement codes.

Thank you. I will try but my hopes aren't high. 

I bought the new DLC went to EA added the key and it worked, I downloaded it but EA is now not registering that I don't own the pack.  Anyone know how to fix this? TIA

I activated a key of the newest DLC The Sims 4 Legacy:  first Key for DLC and second Key for Bundle. 

But the DLC does not show up as purchased. I cleaned a cash, but it did not helped. When i try to activate a key again, it tells me, that it is already activated. 

When im entering the game, it tells me, that i already have the DLC, but i cant download and install it from the game. 

Hi there!
I purchased The Sims 4 Royalty & Legacy GRAND BUNDLE (at G2A store). The game downloaded, but none of the additional content was shown as purchased. I can still see the extra content available for purchase in the in-game store, and none of the related items have been added to my account (they are NOT available in the game). 
Have anyone of you faced a simillar issue?

I have the same issue with the same seller, they have completely evaded any responsibility for mis-selling the Grand Bundle as the base Expansion Pack.

But I couldn't find the base expansion pack in the store. There was only a bundle available - I mean in the official (ea app) store.

I have the same issue, but bought the bundle at kinguin