Glad it's solved.
I'm going to lock this thread now because it has run it's course and the original issue was fixed a while ago
If anyone still has this issue, please make a new thread.
Hey!
I;m having the same issue after installing the new update today. Here are my saves (I'm not sure which one you need):
https://www.dropbox.com/s/8ioy0b0006arofm/Slot_00000001.save.ver4?dl=0
https://www.dropbox.com/s/nz9m2cy68g9459o/Slot_00000002.save.ver4?dl=0
https://www.dropbox.com/s/pyqdh8bzqfvuvip/Slot_00000003.save?dl=0
I've been playing with the same family for a couple of weeks, called Zest.
I started the game after updating and it will not let me start any of the families, including new families of never-before-played families.
I have the normal game including the Holiday Package.
I tried moving the Sims 4 folder to my desktop, opening a new game, and putting the folder back again. It works when I remove the Sims 4 folder from the EA folder. I can play with the households then, but everything I've built/saved is gone, obviously. When I put the Sims 4 folder back again I cannot open any family again.
Thank you so much for looking at it. I hope I can get my progress back!
Anneloes
Hi @mariuslalala wrote:
Hey!
I;m having the same issue after installing the new update today. Here are my saves (I'm not sure which one you need):
I've been playing with the same family for a couple of weeks, called Zest.
I started the game after updating and it will not let me start any of the families, including new families of never-before-played families.
I have the normal game including the Holiday Package.
I tried moving the Sims 4 folder to my desktop, opening a new game, and putting the folder back again. It works when I remove the Sims 4 folder from the EA folder. I can play with the households then, but everything I've built/saved is gone, obviously. When I put the Sims 4 folder back again I cannot open any family again.
Thank you so much for looking at it. I hope I can get my progress back!
Anneloes
Those saves are mostly backups so I tried the Slot_00000003.save but that was the McKenzie family currently active. The save did have the issue though and it's seems it's one of the unplayed families. I don't know how much you're attached to those but I don't have the time to figure out which one is causing the issue. Deleting them all solved the issue for me.
You can either also delete them all or try and narrow down which one by deleting them in groups and see if the issue reoccurs and if it does, reload the game (completely) and then try split that group in half until you find the culprit.
Thank you so much for looking at it and for responding so quickly! By deleting the groups do you mean deleting the families one by one in the game? This shouldn't be a problem since Iḿ only really attached to one family, so if it's not them there's no problem.
Or do you mean deleting the saves? Or maybe you mean something else and I'm completely oblivious 🙂
- Anneloes
@mariuslalala wrote:
Thank you so much for looking at it and for responding so quickly! By deleting the groups do you mean deleting the families one by one in the game? This shouldn't be a problem since Iḿ only really attached to one family, so if it's not them there's no problem.
Or do you mean deleting the saves? Or maybe you mean something else and I'm completely oblivious 🙂
- Anneloes
Deleting all unplayed families from your game. Just go to manage household, choose the unplayed households tab and delete them one by one.
Your played family should then load again.
Community Manager
