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NutellaBear997's avatar
NutellaBear997
Rising Newcomer
3 months ago

Forever Loading Screen, unable to play any world

Hello! Since one of the last updates, I have been unable to play any of my worlds. Only one world was working for me, but now not even that household works. The loading screen stays on until I have to close out of the game. I waited 2 hours once before I realized there really is an issue. I have tried everything, I don't have many mods to begin with and I deleted those and it still will not work. I have tried resetting the game through the EA home page. I have been playing with these households for 3 years and lowkey they mean a lot to me. If anyone has any help they can offer it would be greatly appreciated!

3 Replies

  • NutellaBear997​  Please open Documents > Electronic Arts > The Sims 4 and look for lastexception files.  If you find any, delete them.  Try again to load one of your households and see whether you get a new LE file.  If you do, open it and delete the first line of text, then attach it to a reply here.  Alternately, you can copy the text and paste it into your reply.

    Feel free to do this with however many households aren't working.  But if there are more than a couple of LEs, it would be best to attach them, as pasting all that text into a reply will make the thread hard to read.

  • NutellaBear997's avatar
    NutellaBear997
    Rising Newcomer
    3 months ago

    Hello! Thank you for responding. I went through and deleted my last exception files. I tried loading up the game and I can't load any worlds outside of the first household shown on my screen. I went through the folder and I deleted all my last exception files, am I confused on what the LE file would be? I don't see anything labeled that in my folder. 

  • NutellaBear997​  The point was to see whether you get a new lastexception after trying and failing to load a given household.  The LE would have information on why the household couldn't be loaded.

    Are you saying you didn't get a new lastexception?  If not, please let me know whether you can load a new save.  I'm not saying you need to abandon your existing saves, only that this is a useful comparison.

    If you can't load a new save either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.