Forum Discussion

EchoesOfLegacy's avatar
EchoesOfLegacy
New Hotshot
7 years ago

Gallery ID wrong

So several months ago, maybe even half a year now or more, I changed my EA ID. This normally was enough to change the Gallery ID, but to this day it is still the old username. I have no options to specifically change just the Gallery id and on the top left it shows the correct one, however any old and NEW build, like 100% from scratch and uploaded today, still show the old one. 

I have contacted EA help several times and just get blown off with platitudes. This is very irritating and should not be so hard. 

Today I tried again, was basically blown off and again and told they cannot change it, and I should just change my username to the old one so it matches (NO!!!). Then they told me that "sometimes it take a little while for the servers to update". 6+ months? Then they referred me to here. 

I have a Sim 4 related blog where I would like to link to my Gallery creations but it is so stupid that I cannot get the IDs to synch. 

In my desperation I have literally already tried all logical and not logical things. I am out of ideas. 

Help would be appreciated. I attached a pic. Those are NOT old uploads but brand-new creations as I deleted all the original ones off the Gallery and uploaded new builds thinking somehow that could help. 

pc

6 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago

    @LineageLegacies
    I really do not know if it will work, but your profile in the Gallery is related to the configuration of the user in the game folder. If you have changed id in Origin - to should been saved there.
    In my case, it was enough to rename my game folder in Documents to "The Sims4old"and let the game create a new one.
    Then I pasted old saves folder and Tray into a new game folder. In this way, I lost nothing.
    There is no option to change the author's name on old works but maybe new ones will be correct,
    I don't work for EA

  • EchoesOfLegacy's avatar
    EchoesOfLegacy
    New Hotshot
    7 years ago

    Thanks kreatora for trying to help. 
    EA help desk told me they cannot even make the changes and I doubt it really has to do with some server not updating.  There is a glitch and they don't seem to be worried about it. 
    Thanks for the old thread. I was unable to find something pertaining to my problem and eventually just started a new topic. 
    Sounds like they all have the same problem as I do.
    I cleared the cache, all the way to a full uninstall and reinstall of the game and started with no old saves, tray, etc. still … 
    I have since added it all back I need my saves and tray (and Mods). 
    I had deleted all tray items and resaved them
    Deleted all of my Gallery items and reuploaded only fresh builds. Still will put the old ID
    I downloaded the tray importer and it shows the right ID (since I deleted all the old ones). 
    Like I mentioned I have been fighting this for at least half a year if not longer. 

  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    There may not be enough player demand to fix this issue, so for now we can only offer the tips we have in hopes something will help.

Recent Discussions