Gallery thumbnails are all X'ed out

Hi,

I have been having serious problems with the Sims 4 Gallery. When I open it all the thumbnails have a red X and when I click on them they all always say "Could not locate this item". I can still access things I've already downloaded but cannot use the online Gallery at all. I have tried numerous things including;

- repairing the game

-removing all mods and CC

- moving the Sims 4 folder and opening the game to create a new one

- deleting and reinstalling the entire game

- deleting cache files and crash reports

- deleting all unnecessary files such as screenshots 

- rebooting my computer

- restoring my computer to before the update

I am convinced it's an issue with my files... I know it's not caused by a mod because the very first thing I tried to resolve the issue was take out all mods and CC and have kept them out when trying all the other methods. I even tried removing tray files and saves to see if one of those was the issue but nothing has worked so far.

Side note: when I restored my system to before the October 6th update the gallery worked but then I updated and reinstalled the game and that broke it so I'm confident it was caused by the update. I hope someone can help because the Gallery is one of my favorite parts in this game!!