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lsnishi's avatar
lsnishi
5 years ago

Gallery thumbnails are all X'ed out

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? Have all packs installed
Steps: How can we find the bug ourselves? Load the gallery or any simmer's wall. All thumbnails are X'ed out with a red X
What happens when the bug occurs? Everytime I load the gallery or go to another simmer's wall
What do you expect to see? I expect to see the thumbnail of lots, rooms and sims shown when I access the gallery or other simmer's wall.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I had this issue after today's October 6, 2020 patch but others who have this problem say they had the problem prior to today's patch.

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No additional info to add.

pc

36 Replies

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  • Kennapie_22's avatar
    Kennapie_22
    5 years ago

    I did try all these suggestions besides reverting the update which I do not know how to do. 

    I am pretty sure I use AVG. 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @Kennapie_22 I'm not exactly sure how it works in AVG but it seems there might be another place the exception needs added there.

    Can you post a screenshot of the added exception looks in AVG ? I saw they also have some hacker safety tool. Maybe it needs added there as well.
  • Kennapie_22's avatar
    Kennapie_22
    5 years ago

    @crinrict I honestly don't even know where to find that. I have never had problems with my sims before and I'm not that technologically inclined. I opened AVG but I don't know where to look. 

  • calibratingtreb's avatar
    calibratingtreb
    5 years ago

    Just experienced this for the first time. I'm currently using Avast and turning it off while I play solved the problem. Will look into adding an exception later. Thanks!

  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey everyone!

    Since the steps provided in this thread seem to have solved the issue, I'm closing it.

    For those who found this thread because they're experiencing these problems: check out this great guide, Anti-Virus blocking User Folder (Screenshots/Gallery/Mods...), where you can find all the helpful steps put together in one place for your convenience. 🙂 

    Cheers and happy Simming! 

    - Leeloo

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