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AnneCantGame1's avatar
AnneCantGame1
5 years ago
Solved

Gallery Won't Let Me Upload Anything

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.76.81.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs except for Dream Home Decorator. All stuff packs and the only kit I have is the bust the dust.
Steps: How can we find the bug ourselves? Make a house on a lot, then try and save it to the gallery after selecting the number of bedrooms and bathrooms. Try to save it to either the library or the gallery, I get an error message.
What happens when the bug occurs? An error message pops up and says there was a problem saving it to the gallery.
What do you expect to see? The lot or household saved to the gallery or my library
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I haven't tried to load anything into the gallery for quite some time, I've taken all of the mods that I had in my folder out of the game entirely, with no change. I wasn't able to find anything similar to this that was already posted, so I'm sorry if there's a duplicate post. I don't think I've had this issue with the gallery not wanting to take households or lots before, if anyone has any ideas, please let me know. 

pc
  • crinrict's avatar
    crinrict
    5 years ago

    Hi @AnneCantGame 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

7 Replies

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @AnneCantGame You get the message saying it can't saving to the My library when saving to the gallery or does it say gallery for that ?

    Do you have any other issues with your local files like saving ? What security software are you using ?

    Is it just houses or Sims too ? You did mention them but making sure
  • AnneCantGame1's avatar
    AnneCantGame1
    5 years ago

    I get the same message trying to save to the gallery and my library, for households and lots. I have no issues with regular save files. 

     

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    Hi @AnneCantGame 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • AnneCantGame1's avatar
    AnneCantGame1
    5 years ago

    This did fix the issue, my cc wasn't causing the issue, so I'm not sure what it was. But it's fixed now. 

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