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Hillarybopeep's avatar
Hillarybopeep
3 years ago

Game add ons say installed, but do not show up in game play.

Everything worked fine until the new EA app. I bought some new game content and downloaded them through the app. The said they are installed, but do not show up in game. I tried uninstalling the game...
pc
G0ld3nG0dd3ss's avatar
G0ld3nG0dd3ss
3 years ago
@NatalieKim93 That happened to me too. It really stressed me out and I tried everything. I saw a post about Sim 4 CAS Demo clashing and I deleted CAS straight away; I deleted it from task manager too. EA also solved my problem so I think it was a combination of things. I uninstalled the Sims 4 and all of the packs, and installed them again. I realized that when I first installed the packs before deleting CAS, it took a few seconds to install each pack (in my mind I was like that's really speedy) but it didn't download properly which is why they didn't show up in game. After deleting CAS, and re-installing everything, the packs downloaded in a realistic timeframe and they finally showed in game.
NatalieKim93's avatar
NatalieKim93
3 years ago

This is the first time I've heard about the CAS situation but I'm willing to try anything at this point - how do you do that please?

    • NatalieKim93's avatar
      NatalieKim93
      3 years ago

      Thank you! 

      I've uninstalled it now - I had myself convinced it was a pack for a second but I completely forgot that when The Sims 4 base game came out, the create a sim demo was it's own thing lol

      I'm reinstalling The Sims now so I'll let you know how I get on.

      Thank you for the help and speedy replies everyone 🙂

      • NatalieKim93's avatar
        NatalieKim93
        3 years ago

        **UPDATE - FULLY WORKING NOW!**

        So the fix that I've found works, thanks to @G0ld3nG0dd3ss is uninstalling CAS Demo from my PC, uninstalling the Sims 4 then reinstalling The Sims 4 and repairing it. Doing this seems to have worked and I now have all my add-ons back, plus the long awaited Growing Together pack 🙂.

        Thanks again to everyone that helped.

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