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Lunar_Pretzel's avatar
Lunar_Pretzel
New Novice
2 days ago

Game can't connect to the internet

Whenever I try to connect to the internet for any reason (accessing the gallery, limited time events, accessing the marketplace), the "attempting to connect" screen just cycles endlessly, and it does not connect.

I'm playing on a Windows PC, with my copy of the game accessed through Steam, if that matters. My internet connection is ethernet and has had no issue in other games.

This problem has persisted for months. So far I've tried:

  • Restarting the game
  • Restarting the EA App
  • Updating the EA App
  • Restarting my PC
  • Removing my mods and my tray folder
  • Changing background process settings through PowerShell and the services menu
  • and resetting my connection

What else could I try? 

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1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 hours ago

    Lunar_Pretzel​  Try deleting some temp files:

    • Click Windows key-R, and a run box will appear in the lower-left corner of the screen.
    • In the new window, type or copy & paste "%temp%" (without the quotes), and enter.
    • Now your Windows Explorer should have brought you to the C:\Users\[your user name]\AppData\Local\Temp folder.  Delete all files and folders inside.
    • If some files or folders can't be deleted, restart your computer (a real restart, not sleep/wake) and try again.

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