Forum Discussion
Have you ever tried resetting your game altogether and played for a certain length of time with it? You mention making a new Sims 4 folder but I'm not sure if you've held onto it for a significant length of time. 🙂
- Make a backup of theSims4 folder in Documents\ElectronicArts to an external drive or a different place on your hard drive (or burn it on a DVD or to a flash drive)
- Rename your theSims4 folder in Documents\ElectronicArts to Sims4_Backup
- Start the game (All your save games will be gone, your options will be reset to factory settings and all your custom content will be gone. Not to worry, it's all still there in that backup folder).
- A new Sims 4 folder will have been recreated in your documents\electronicArts folder. Some folders might be missing for they are only created when you need them.
- You will need to start a new game for the other one is still missing right now.
- See if your error is gone.
If the error is gone now
- Starting putting the folders back, starting with your saves. Check your game after every folder.
- The Tray folder contains all your downloaded houses and Sims that show in your library.
- Only put stuff back from your mods folder that is verified to still work.
- ALL custom content can potentially cause problems. If you found out which folder is causing problems, put your stuff back in groups or one by one until you find the guilty party.
- Not all folders need putting back. See this for what folder does what: User files explained
- 10 years ago
Yes...it doesn't work....I've tried it multiple times!...and I've read this solution multiple times....I put up my dxdiag and crash txt, because I want them to actually fix it. This "work around" (not a solution) used to work pretty well in the sims 3, but it's not working in the Sims 4. I play nervous wondering when it's going to crash this time, and it crashes everytime.
- ApprovedAnonymous10 years ago@RellyJack
I'm not sure you have answered the question at the start of my previous post: when you had reset your game, did you try playing for a while to see if it crashed, or did you restore your saved games before it did?
I'd also like to know where those crash logs are coming from exactly, I'm not familiar with that format.- 10 years ago
I restored my played games, of course, because that's where the issue is. If a new save works...the issue still remains unsolved.
But I tested a fresh game and I believe it's related to the size of my save files --- 57000KB. When I play a fresh game with a small save file --- 2000 KB, this issue does not occur - the game was fast and responsive - no crashes after 2 hours.
...I should also mention that I played the fresh game, without renaming sims4 folder or deleting cache etc...
Crash logs: in my sims 4 folder I have files that look like this: lastCrash_"a number" they are text files... is that not the right file? should I put up a different one?