Forum Discussion

10 years ago

Game Cashes every single day

My game crashes every single time I play. I've tried every solution many times...repairing/cache/new sims4 folder etc......I even deleted those hidden origin files....it works for a day then the prob...

Anonymous

10 years ago

Approved

@RellyJack

I'm not sure you have answered the question at the start of my previous post: when you had reset your game, did you try playing for a while to see if it crashed, or did you restore your saved games before it did?

I'd also like to know where those crash logs are coming from exactly, I'm not familiar with that format.

RellyJack

10 years ago

I restored my played games, of course, because that's where the issue is. If a new save works...the issue still remains unsolved.

But I tested a fresh game and I believe it's related to the size of my save files --- 57000KB. When I play a fresh game with a small save file --- 2000 KB, this issue does not occur - the game was fast and responsive - no crashes after 2 hours.

...I should also mention that I played the fresh game, without renaming sims4 folder or deleting cache etc...

Crash logs: in my sims 4 folder I have files that look like this: lastCrash_"a number" they are text files... is that not the right file? should I put up a different one?

Anonymous
10 years ago
Approved
@RellyJack

Okay, I understand why I was puzzled by your files: those crashes files are stuff the devs teams use, and as a result they are well beyond my own skill and understanding.

Could you upload your save file on a file sharing website and send us the link so we can see if the issue can be reproduced on our end?
- RellyJack
  10 years ago
  is there a way I can send you guys the link privately. I don't want to post my saved game for everyone.
  - crinrict
    Hero+
    10 years ago
    You can just a PM to @EA_Francois(or me) by clicking on the envelope in the upper right corner