Forum Discussion
I restored my played games, of course, because that's where the issue is. If a new save works...the issue still remains unsolved.
But I tested a fresh game and I believe it's related to the size of my save files --- 57000KB. When I play a fresh game with a small save file --- 2000 KB, this issue does not occur - the game was fast and responsive - no crashes after 2 hours.
...I should also mention that I played the fresh game, without renaming sims4 folder or deleting cache etc...
Crash logs: in my sims 4 folder I have files that look like this: lastCrash_"a number" they are text files... is that not the right file? should I put up a different one?
Okay, I understand why I was puzzled by your files: those crashes files are stuff the devs teams use, and as a result they are well beyond my own skill and understanding.
Could you upload your save file on a file sharing website and send us the link so we can see if the issue can be reproduced on our end?
- 10 years ago
is there a way I can send you guys the link privately. I don't want to post my saved game for everyone.
- crinrict10 years agoHero+
You can just a PM to @EA_Francois(or me) by clicking on the envelope in the upper right corner
- 10 years ago
thanks