@xjustynex30 Is there any pattern to the game closing, for example when you have your sims travel or change clothes, or load a certain lot? Are you saying you can play for up to an hour before the game crashes, or can you only play in much shorter spurts?
A dxdiag is always appreciated, but yours doesn't list any Windows-related errors. This would be normal after a major update but a bad sign otherwise. So please let me know whether you've recently installed a Windows feature update or Windows 11 overall.
Please also look for Sims 4-related errors in the Reliability Monitor, in case they're there but the dxdiag just didn't pick them up. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of the most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
hi, no there isnt a pattern at all, i can travel and do everything that i normally would do.
ive just been able to play since doing this post but its just closed randomly again, ill do what you just suggested.
my laptop done an update i think it was last week and i updated sims at the same time, thats when i started getting the problem.
i will just quickly do what you said and reply with what comes up . thank you
@xjustynex30 That's exactly the info I was looking for: Sims 4 is crashing with a breakpoint error (0x80000003 means breakpoint error in case you're wondering). This in turn can be caused by a number of different problems, so I'd rather see a crash dump from the game instead of guessing. There should be a file from the most recent crash, at least. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload files from the time of the most recent crash.
