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VioletKitty411's avatar
VioletKitty411
Rising Traveler
6 months ago
Solved

Game Completely Unplayable after 9/18/2024 Update

So following todays update, I cannot play my game.  According to Better Exceptions by TwistedMexi, a critical error was logged, but many minutes it was not able to produce the report which usually ta...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

@VioletKitty411 and @posherlockian5  If you have any files in ConfigOverride, please remove them.

If that doesn't help, please try loading a different household within the same save, preferably one you haven't played before now.  Let me know whether it works.

  • VioletKitty411's avatar
    VioletKitty411
    Rising Traveler
    6 months ago
    @puzzlezaddict I did try another household in the most recently played save, but hadn't tried a completely unplayed one. Currently reinstalling so I will let you know after that. Thank you for the advice.
  • posherlockian5's avatar
    posherlockian5
    Seasoned Novice
    6 months ago

    @puzzlezaddictI don't know that loading a different household will make a difference. For my part, I even tried starting a brand new save, and it just got stuck on the loading screen. And I did not have anything in the ConfigOverride folder.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 months ago

      @VioletKitty411  I'll be around whenever you're able to test again.

      @posherlockian5  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

      If that doesn't help, please run a dxdiag and attach it to a post.

      https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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