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yasminandlucky's avatar
yasminandlucky
Seasoned Novice
25 days ago
Solved

Game Continues to Crash After Troubleshooting

Hi all, I've been trying to figure out why my game continues to crash. I did a complete folder refresh and game repair from these instructions (https://simsafterdark.com/diy-troubleshooting-library/how-to-folder-refresh-game-repair/) and first started with placing my old saves into my new game file. My game crashed again, so I'm not sure if my saves are corrupted or if there's something else entirely happening.

I'm playing through Steam / EA app and using Windows 10.

I did a clean video card uninstall and install of my video card following these instructions (https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstall).

I've removed my mods folder, verified game files through Steam, and still crashing.

I've started a clean saved, removed my entire Saves folder, verified game files through Steam again, and still crashing. 

Would it possible be the game running out of memory?

Here are my computer specs, I built it myself in 2023, though I'm not super knowledgeable about PC builds. Had a lot of friends help!

  • SAMSUNG 980 PRO SSD 2TB PCIe NVMe Gen 4 Gaming M.2 Internal Solid State Drive Memory Card + 2mo Adobe CC Photography, Maximum Speed, Thermal Control (MZ-V8P2T0B)
  • CORSAIR VENGEANCE RGB DDR5 RAM 64GB (2x32GB) 6000MHz CL40 AMD EXPO iCUE Compatible Computer Memory - Gray (CMH64GX5M2B6000Z40)
  • ASUS TUF Gaming NVIDIA GeForce RTX™ 4070 OC Edition Gaming Graphics Card (PCIe 4.0, 12GB GDDR6X, HDMI 2.1, DisplayPort 1.4a)
  • Intel - Core i9-13900K 13th Gen 24 cores 8 P-cores + 16 E-cores 36M Cache, 3 to 5.8 GHz LGA1700
  • MSI MAG Z790 TOMAHAWK WIFI LGA 1700 Intel Z790 SATA 6Gb/s DDR5 ATX Motherboard
  • CORSAIR RM750e Fully Modular Low-Noise ATX Power Supply
  • Noctua NH-D15 chromax.Black, Dual-Tower CPU Cooler
  • Corsair 4000D Airflow Tempered Glass Mid-Tower ATX PC Case

Recent DxDiag is also attached.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    25 days ago

    @yasminandlucky  I apologize for not getting back to you earlier.  Looking back on your previous thread, and the new one you made, they're showing as new for me, which means I didn't see them at the time.  (I read every post in this forum.)  So I think the posts were eaten by the spam filter and only released later, by which time they were pushed down far enough that I never noticed.  It's not your fault, just the site being cranky.  Point is, I didn't mean to leave you hanging and feel bad you were ignored for so long.

    Anyway, your new dxdiag lists a lot of Sims 4 crashes, but none of them look like out of memory errors, which are generally breakpoint errors (code 80000003).  Your crashes are all access violations (c0000005), a type too generic to be useful on its own.  Some of the crashes list python37_x64.dll as the faulting module, which is what the overclocking-related crashes look like.  So since the BIOS update didn't work, did you ever disable CPU Turbo Boost, in the Advanced BIOS settings?  If not, please try it now.

     

    If you did disable it, try also disabling XMP, which is a simple button likely on the BIOS front page.  And if you've applied a manual overclock of some kind, please remove it too.

     

    Please test with a new save in a clean folder for now, just to keep things simple.  You can add back your old saves once the game is stable again.

3 Replies

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    25 days ago

    @yasminandlucky  I apologize for not getting back to you earlier.  Looking back on your previous thread, and the new one you made, they're showing as new for me, which means I didn't see them at the time.  (I read every post in this forum.)  So I think the posts were eaten by the spam filter and only released later, by which time they were pushed down far enough that I never noticed.  It's not your fault, just the site being cranky.  Point is, I didn't mean to leave you hanging and feel bad you were ignored for so long.

    Anyway, your new dxdiag lists a lot of Sims 4 crashes, but none of them look like out of memory errors, which are generally breakpoint errors (code 80000003).  Your crashes are all access violations (c0000005), a type too generic to be useful on its own.  Some of the crashes list python37_x64.dll as the faulting module, which is what the overclocking-related crashes look like.  So since the BIOS update didn't work, did you ever disable CPU Turbo Boost, in the Advanced BIOS settings?  If not, please try it now.

     

    If you did disable it, try also disabling XMP, which is a simple button likely on the BIOS front page.  And if you've applied a manual overclock of some kind, please remove it too.

     

    Please test with a new save in a clean folder for now, just to keep things simple.  You can add back your old saves once the game is stable again.

  • yasminandlucky's avatar
    yasminandlucky
    Seasoned Novice
    6 days ago

    Hi, thank you so much for your continued help & support! I figured my posts were being marked as spam or something wonky was going on with the site because none of my replies were showing up. I apologize for my late response here as I was waiting for a friend who is more knowledgeable with PCs to help me in the BIOS settings.

    I disabled XMP and Intel Turbo Boost successfully. I've been playing for the past two days and it's been so far so good! I am staying cautiously optimistic and hope this is the fix! I appreciate all your help so much as I would have (and have been for the past few months) absolutely devastated not being able to play. You've been a huge help in getting me to play my favorite game again! For that, I am so thankful and appreciate all your efforts :')

    I'll mark your response as the solution as the game seems to be running well the past two days I've been testing it. Thank you again :')

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 days ago

    yasminandlucky  That's great to hear, and I only wish we could have gotten this fixed sooner.  Let me know if you need any more help.

    If you get caught by the spam filter in the future, hit Report on a post of yours and say so, or else PM a community manager and ask them to take a look.  Or you can PM me if you prefer.  I can't see the spam filter myself but know who to ask.

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