Game Continuously Freezes
- 2 years ago
@CHIIIVIIII LiveKernelEvent 141 is a timeout of the graphics driver, a serious error that would explain all the issues you're seeing with Sims 4. Why the game temporarily ran fine with no custom content present, I don't know; even bad cc shouldn't cause this kind of error. Regardless, the next move is to clean-uninstall and reinstall the driver. Here's how:
Use the newest driver Acer provides for your laptop, which you can find here:
https://www.acer.com/ca-en/support/product-support/SP314-54N/downloads?suggest=Spin_SP314-54N;0
This driver is somewhat old, but it's simple enough to update to a newer driver from here, whereas installing a newer driver and then trying to roll back would necessitate another clean uninstall. Interestingly, your laptop has a newer driver than this one currently installed. It's possible that Acer provided the driver but didn't update the product page, or that you have a more generic Intel-provided driver installed. Either way, try the driver above, and let me know how it goes.
If the game freezes with the newly-installed driver, you can check the Reliability Monitor again. Another LiveKernelEvent 141 means it's time to try a different driver. This is the newest one Intel provides for your laptop's processor and graphics chip (dated June 15):
You can try installing it and see how the game responds. If you get an error when installing, please post a screenshot or write out the text. Some laptops have software that blocks the installation of outside drivers, but I would hope Acer would allow an update here considering the company is not providing new drivers itself.