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JojoMari1812's avatar
JojoMari1812
7 years ago

Game crashes constantly

Hey, yesterday I wanted to play the Sims 4 again so updated it and spent some hours in CAS without any problems. I then went on with making the home of the sims I created and that's when the game started to crash. Since then, whenever I restart it and play live mode or build mode the game crashes randomly after a few minutes. I removed my mods and CC but that didn't help. I repaired the game in the origin client which didn't help. I did also reset the game to factory settings by creating a backup of the Sims 4 folder, but it still crashes. 

I have the Get Together, City Living, Seasons and Cats and Dogs expansion packs.

pc

9 Replies

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    HI @JojoMari1812

    please try updating your graphics drivers. Yours are from 2012

    Also your c drive is getting a bit low in space. You might wanna move some files.

    Which drive do you have the game/the doc folder on ?

  • JojoMari1812's avatar
    JojoMari1812
    7 years ago

    Hey, I just updated the graphics drivers and restarted the game but it crashed again.

    I have the game on the d drive which still has 430 GB free space.

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Do you have your documents folder on d as well or just the game itself ?

    Windows needs free space on the c drive so if you can, I would try freeing up some space.

  • JojoMari1812's avatar
    JojoMari1812
    7 years ago

    The documents folder is on the c drive. I just freed about 12 GB space on the c drive is that enough?

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago
    I would move the doc folder to another drive. Just google for instructions. Then try again.

  • JojoMari1812's avatar
    JojoMari1812
    7 years ago

    So I moved the doc folder to the d drive and restarted the game but sadly it crashed again. 

  • JojoMari1812's avatar
    JojoMari1812
    7 years ago

    I have several critcal events regarding the sims 4, the last one being this (I translated it from German I hope everything is comprehensible):

    Source

    The Sims™ 4

    Summary
    No longer functional

    Date

    ‎22.‎07.‎2018 16:28

    State
    The report was sent.

    Description
    Path of faulty application: D:\games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Name of problem event: APPCRASH
    Application name: TS4_x64.exe
    Application version: 1.44.88.1020
    Application timestamp: 5b36dd5d
    Error module: TS4_x64.exe
    Error module version: 1.44.88.1020
    Error module timestamp: 5b36dd5d
    Exception code: 80000003
    Exception offset: 000000000078295c
    Operating system version: 6.1.7601.2.1.0.256.1
    Locale-ID: 1031
    Additional information 1: c66a
    Additional information 2: c66aa0725dd91a77ca032ff87be502fd
    Additional information 3: 6c73
    Additional information 4: 6c73b78d7a5949207eeccaf05ab8edda

    Further information about the problem:
    Bucket-ID: 102950268

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