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grassgreen17's avatar
grassgreen17
Rising Newcomer
2 months ago

Sims 4 keeps crashing no matter what I've tried

I've updated all the drivers I know of, turned my settings to low, made it so the game recognizes my graphics card properly, reinstalled, removed all mods and CC, played on a fresh folder, and nothing seems to work so far. I have no mods or CC installed at all, though I do have quite a few packs.

I started playing again about 2 weeks ago, and it worked fine for about 4 hours before it started crashing every time I would load into a lot. I could play for maybe 30 seconds before it crashed. I thought maybe my save got corrupted, so I deleted all my saves and started a new one, just for it to crash during CAS. I've tried maybe 10 times now, most of the time it just crashes halfway through making a sim, but sometimes it freezes and gets stuck on a white screen.

I'm wondering what to do next, I'm completely stumped. I appreciate any help you can give. I'll attach my dx.diag, I hope I did it right, let me know if you need anything else!

crashing
lag
steam

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    grassgreen17​  You did in fact provide the dxdiag correctly, and thanks for that.  Most of the Sims 4 errors it lists are generic, but one is the same as what we often see on slightly newer high-end Intel processors.  I don't think I've seen yours affected.  However, the first step in fixing it is to update the motherboard's BIOS, and yours looks to be quite old, so please do that.

    Google "[board model] drivers" and look for the MSI support page.  Double-check that the models match exactly before downloading the update.

    By the way, did you disable the iGPU in the Device Manager or elsewhere in software?  The dxdiag seems to think you did, and although that shouldn't matter since the Nvidia GPU should handle all the graphics rendering, please let me know if you didn't do this and it happened on its own.

    If you want to check, click Windows key-X, select the Device Manager, expand Display Adapters, and right-click the Intel listing to see whether you can enable or disable it.

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