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indoflower's avatar
indoflower
Rising Rookie
31 days ago

Game crashes every couples of minutes

My game keeps crashing after I've played for a couple of minutes. It does so in live mode as well as in build mode. I did everything I could to correct the issue, without any improvement : 

  • updated my graphics drivers
  • removed all my mods
  • deleted "localthumbcache.package" file
  • repaired the game
  • removed my "The Sims 4" folder and forced the game to generate a new one, with a brand new save and all

Nothing works and the game keeps crashing. The Last Exception Assistant does not recognize any of the errors from the LastException files I keep feeding it. I've uploaded the LastException file and LastCrash files as I do not speak computer. 

Please help?

crashing

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    31 days ago

    indoflower​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • indoflower's avatar
    indoflower
    Rising Rookie
    29 days ago

    Hi, I found the problem. It was a computer problem, but only showed up when playing the Sims, which threw me off. Yeah. Sorry and thank you!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    29 days ago

    indoflower​  It would be helpful if you listed the computer problem.  Other users might find your post and think they have a similar issue.  And if it's something I haven't seen before, I'd like to know so I can keep it in mind for other players.

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