@UberDrew1 Your dxdiag shows that the EA App is crashing, so please uninstall it with Revo Uinstaller (the free version is fine), and download a fresh copy of the installer.
Please also install all of your Razer software. Razer Central is crashing too, plus a few different Razer apps have been known to interfere with Sims 4. It might be enough to uninstall and reinstall the apps, but please test Sims 4 without reinstalling.
would it be possible to ask for help as well? if your still around and willing?
@BarbaricOni I'm still around and willing. But please try the suggestion in post 2 of this thread first. If it doesn't work, please provide a dxdiag, as described.
if you are still around, i am having the exact same issue. i've done a clean install through both steam and EA and the problem keeps occurring. i've attached my dxdiag file below, any help is appreciated. thank you in advance!!
@rashygrillcook I'm still around. Your dxdiag shows that the EA App is crashing, or rather the installer, so perhaps it's trying and failing to update. So please uninstall the App with Revo Uninstaller (the free version is fine), and use the Intensive scanning method. Restart your computer before reinstalling the App.
You can also try running the App as an admin: right-click the desktop shortcut and select "Run as administrator." Launch Sims 4 from within the App only after the App itself has fully loaded, or let me know if it still doesn't load properly.
If this doesn't help, please describe what happens when you try to play. If you get an error message, please post a screenshot.
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