if you are still around, i am having the exact same issue. i've done a clean install through both steam and EA and the problem keeps occurring. i've attached my dxdiag file below, any help is appreciated. thank you in advance!!
@rashygrillcook I'm still around. Your dxdiag shows that the EA App is crashing, or rather the installer, so perhaps it's trying and failing to update. So please uninstall the App with Revo Uninstaller (the free version is fine), and use the Intensive scanning method. Restart your computer before reinstalling the App.
You can also try running the App as an admin: right-click the desktop shortcut and select "Run as administrator." Launch Sims 4 from within the App only after the App itself has fully loaded, or let me know if it still doesn't load properly.
If this doesn't help, please describe what happens when you try to play. If you get an error message, please post a screenshot.
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